Dealing with stains is what our carpet cleaners in Bromley BR1 do the best. Hurry up and call 020 3743 8596 to get our discounts!
 Carpet Cleaning
price from
| £55 |
 Upholstery Cleaning
price from
| £55 |
 End Of Tenancy Cleaning
price from
| £95 |
 Domestic Cleaning
price from
| £13.50 |
 House Cleaning
price from
| £13.50 |
 Office Cleaning
price from
| £13.50 |
*Price excluding VAT
*Minimum charge apply
These Terms and Conditions set out the basis on which Carpet Cleaning Bromley provides professional carpet and related cleaning services to residential and commercial clients. By placing a booking, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any service.
In these Terms and Conditions, the following expressions shall have the meanings set out below:
Customer means the person, firm or company requesting the services of Carpet Cleaning Bromley.
Company means Carpet Cleaning Bromley, the provider of carpet and associated cleaning services.
Services means any carpet cleaning, rug cleaning, upholstery cleaning, stain treatment, end of tenancy carpet cleaning, or related services provided by the Company.
Premises means the property, home, office or other location where the Services are to be carried out.
The Company will provide the Services as described during the booking process, which may include hot water extraction, dry cleaning methods, stain and odour treatments, and other carpet care services. The exact scope of work, including the areas and items to be cleaned, will be agreed with the Customer at the time of booking or on site before work commences.
The Company reserves the right to decline any job if the Premises or conditions are unsafe, unsuitable, or significantly different from those described at the time of booking.
3.1 Bookings can be made by the Customer through the Company’s chosen communication channels. The Customer must provide accurate information about the Premises, including property type, number and size of rooms or items to be cleaned, access arrangements, parking availability, and any known issues such as heavy soiling, pet contamination, or damage.
3.2 Any quotation provided prior to inspection is an estimate only and is based on the information supplied by the Customer. The Company reserves the right to revise the price if, upon arrival, the actual condition or size of the areas or items differs from that described by the Customer.
3.3 A booking will be considered confirmed only when the Company has accepted the request and provided confirmation of the appointment, which may be subject to a deposit or pre-authorisation where applicable.
3.4 The Customer is responsible for ensuring that a responsible adult is present at the Premises for the duration of the appointment, unless otherwise agreed with the Company.
4.1 The Customer must ensure that the Company’s operatives have safe and unobstructed access to the Premises at the agreed appointment time. This includes arranging access codes, keys, permits, or informing building management or concierge services where relevant.
4.2 The Customer is responsible for providing suitable parking for the Company’s vehicle as close as reasonably possible to the Premises. Where paid parking is required, the Customer shall be responsible for any associated costs unless otherwise agreed in advance.
4.3 If the Company is unable to gain entry or safely access the Premises at the scheduled time due to issues beyond the Company’s control, the visit may be treated as a late cancellation and a fee may be payable as set out in the cancellation policy.
5.1 The Customer must remove or secure breakable items, valuables, and small objects from the areas to be cleaned. While the Company will take reasonable care, it cannot be held responsible for items left in vulnerable positions or for minor accidental movement of furnishings.
5.2 The Customer should ensure that the areas to be cleaned are reasonably clear of furniture and personal belongings, unless furniture moving has been specifically requested and agreed as part of the service.
5.3 The Customer must inform the Company in advance of any known defects, damage, or specific concerns relating to the carpets, rugs, upholstery, flooring, or fittings, including loose seams, fraying, shrinkage risk, colour run, pre-existing stains or odours, or previous cleaning or treatments that may affect the outcome.
5.4 The Customer is responsible for ensuring that electricity and water are available at the Premises for the duration of the service where required.
6.1 Prices are normally quoted based on the information provided by the Customer, the size and condition of the areas or items to be cleaned, and the method of cleaning required. All quotations are exclusive of any additional charges arising from parking costs, congestion charges, or additional work requested on site.
6.2 The Company reserves the right to adjust the price if the scope of work changes or if additional services are requested by the Customer on the day of the appointment. Any additional charges will be discussed and agreed before the extra work is carried out.
6.3 Payment is due either in full upon completion of the Services or in advance, depending on the agreed payment terms. Accepted payment methods will be confirmed by the Company and may include cashless options.
6.4 The Customer agrees to pay all amounts due in accordance with the agreed terms. Failure to make payment may result in the suspension of further services and may lead to additional recovery charges, including reasonable administration and legal costs.
7.1 The Company may require a deposit or pre-authorisation to secure a booking, particularly for larger jobs, end of tenancy services, or commercial contracts.
7.2 Deposits are generally non-refundable in the event of late cancellation or failure to provide access, except as otherwise stated in these Terms and Conditions or required by applicable law.
8.1 The Customer may cancel or reschedule an appointment by giving the Company adequate notice. The required notice period and any applicable charges will be communicated at the time of booking, but as a guideline, at least 24 to 48 hours notice is generally required.
8.2 If the Customer cancels or reschedules within the minimum notice period, a cancellation fee may be charged, up to a reasonable proportion of the agreed service price or the full deposit amount.
8.3 If the Company is unable to attend due to unforeseen circumstances such as severe weather, equipment failure, staff illness, or other events beyond its reasonable control, the Company will notify the Customer as soon as possible and offer to reschedule the appointment at the earliest convenient time. The Company shall not be liable for any indirect loss arising from such cancellation or delay.
8.4 If the Company arrives at the Premises and is unable to gain entry, or if the service cannot be carried out due to reasons within the Customer’s control, the visit may be treated as a same-day cancellation and a charge may apply.
9.1 The Company will use professional equipment, products, and reasonable skill and care in delivering the Services. However, the Customer acknowledges that certain stains, odours, and wear damage may be permanent and cannot be completely removed, and that the overall result may be limited by the age, material, condition, and previous treatment of the carpets, rugs, or upholstery.
9.2 The Company cannot guarantee the removal of all stains, particularly where the Customer has used household or unsuitable cleaning agents prior to the visit, where stains are old or have set, or where there is underlying damage such as mould, rot, or dye transfer.
9.3 The Customer accepts that some textiles may react differently to cleaning and that minor changes in texture, shading, or colour intensity can occur. The Company will exercise care and follow industry practices, but shall not be liable where such changes arise from the inherent qualities or pre-existing condition of the materials.
10.1 The Company holds appropriate liability cover for the Services it provides. The Company will, at its discretion, repair, replace, or compensate for loss or damage caused by its negligence, subject to the limitations set out in this clause.
10.2 The Company shall not be liable for:
Any pre-existing damage, wear, discolouration, or defects in carpets, rugs, upholstery, flooring, or other items, whether visible or not at the time of service.
Any damage or deterioration arising from the failure of materials, loose fittings, faulty installation, or previous poor workmanship by third parties.
Any indirect or consequential losses, including loss of earnings, loss of enjoyment, or loss of business, arising from the performance of the Services.
10.3 The Customer must report any alleged damage or service issues to the Company within a reasonable period after completion of the work, usually within 48 hours, and allow the Company an opportunity to inspect and, where appropriate, rectify the issue.
10.4 Nothing in these Terms and Conditions shall limit or exclude the Company’s liability for death or personal injury caused by its negligence, or for any other liability that cannot be excluded or limited under applicable law.
11.1 The Company will handle waste water, extracted dirt, and other residues in accordance with relevant waste and environmental regulations. Where possible, waste water will be discharged into appropriate drainage systems authorised for such use.
11.2 The Company will not dispose of waste in a manner that breaches local environmental or waste disposal rules. The Customer agrees not to request or require the Company to dispose of any waste unlawfully.
11.3 If the Customer requests the removal of additional waste, such as old carpets, underlay, or bulky items, this may be treated as a separate service subject to additional charges and to the Company’s capacity to transport and dispose of such materials in compliance with regulations.
12.1 The Company will take reasonable measures to ensure that the Services are carried out safely and in accordance with health and safety requirements. This may include the use of warning signs, temporary barriers, or advising the Customer to keep children and pets away from the work area.
12.2 The Customer is responsible for informing the Company of any health and safety risks at the Premises, including trip hazards, loose floor coverings, restricted access areas, or any other relevant hazards.
12.3 Certain cleaning products and processes may leave carpets or upholstery damp for a period after cleaning. The Customer agrees to follow the Company’s advice regarding ventilation, drying times, and restricted use of cleaned areas until they are safe and dry.
13.1 The Company aims to provide a high standard of service. If the Customer is dissatisfied, they should contact the Company as soon as possible, explaining the nature of the issue and providing any relevant details.
13.2 The Company will investigate complaints in good faith and may, at its discretion, return to the Premises to inspect the work and, where appropriate, carry out reasonable remedial action.
13.3 Lodging a complaint does not entitle the Customer to withhold payment for Services already rendered, unless otherwise agreed in writing.
14.1 The Company will collect and process personal information provided by the Customer solely for the purposes of managing bookings, providing Services, processing payments, and handling queries or complaints.
14.2 The Company will take reasonable steps to keep personal data secure and will not sell or share such data with third parties except where necessary to perform the Services, comply with legal obligations, or where the Customer has given consent.
15.1 The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of the Customer’s booking will apply to that particular service appointment.
15.2 Continued use of the Company’s Services after any changes have been notified will constitute acceptance of the revised Terms and Conditions.
16.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the provision of the Services, shall be governed by and construed in accordance with the laws of England and Wales.
16.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising from or related to these Terms and Conditions or the Services provided by the Company.
By booking Services with Carpet Cleaning Bromley, the Customer acknowledges that they have read, understood, and agreed to these Terms and Conditions.
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